Problem
Daily vehicle inspections, defect reports, driver updates, and dispatch follow-ups were handled through paper forms, phone calls, and separate spreadsheets. Dispatchers had limited real-time visibility into vehicle readiness, while drivers repeated information across multiple channels.
Objectives
- Digitize pre-trip and post-trip vehicle inspections
- Give drivers one mobile workflow for defects
- photos
- notes
- and job status updates
- Provide dispatchers with real-time visibility into vehicle readiness and exceptions
- Automatically route safety-critical defects to the correct operations owner
- Reduce manual follow-up calls between drivers
- dispatch
- and maintenance
Work completed
- Discovery and fleet workflow mapping
- Driver experience and mobile UX design
- Cross-platform mobile application development
- Dispatch dashboard and exception queue
- Inspection form and photo-upload workflows
- API and operational system integrations
- Role and permission configuration
- Notification and escalation logic
- Field testing
- QA
- and launch support
Solution
The Prism Services designed a mobile-first fleet operations system with a driver application and connected dispatch workflow. Drivers complete guided inspections, attach photos, report defects, and update delivery status from their phones. Inspection data is synchronized to the operations layer, where dispatchers can review fleet readiness, filter unresolved issues, and escalate critical defects. API-based integrations keep operational records synchronized and trigger notifications when specific conditions require attention.
Technology stack
Systems integrated
Project gallery
Desktop screenshots
Mobile screenshots
Additional images
Process
- Discovery
- Workflow Mapping
- UX Design
- Mobile Development
- Integration
- Field Testing
- QA
- Launch
Measurable or qualitative results
- 46% faster average inspection submission compared with the previous paper-based process
- 31% fewer routine dispatch follow-up calls during active shifts
- safety-critical defects surfaced to operations in under 2 minutes after submission
- Approximately 2.4 hours of weekly administrative follow-up saved per dispatcher